Careers at Mila

Do you want to change the world?

Open positions at Mila

Mila's goal is to create a better future through a carefree life with smart products. We are a magical place for people who love innovation and have a passion for making a vision a success.


About Mila

Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation, or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom, and many others.


About This Role

Mila's headquarter is in Zurich, Switzerland. We currently have a number of employees working remotely from Berlin and plan to open an office there sometime in 2022. So this role is purely remote in the beginning and will transition to a hybrid in-office role in Berlin sometime next year.


Your Profile

Join Mila as a Senior Full-Stack Engineer and work as a part of an agile, cross-functional product team taking ownership of our product from end to end. We are looking for an experienced developer that gets stuff done and has a growth mindset.


Responsibilities

Our product

  • Build great new features

  • Continuously improve our existing product

DevOps

  • Be responsible for tooling to release small iterations quickly (CI / CD, testing)

  • Monitor and maintain what you have built

  • As a Senior Engineer

  • Be a mentor for Junior Engineers

  • Take ownership of larger projects


Requirements

  • 3+ years experience with Javascript

  • Experience with React & Typescipt

  • Experience with Postgres or similar

  • Fluent in English

  • Based in Berlin or willing to relocate there sometime in 2022

  • EU passport or work permit


Nice to Have

  • Experience with Gatsby

  • Experience with Google Analytics & Google Tag Manager


Our Stack

  • Node.js, React, Typescript, Gatsby, Graphql

  • A bit of python

  • Postgres, Salesforce

  • Heroku, AWS


Benefits

Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.

Apply for the job here


About Mila

Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation, or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom, and many others.


About this role

Mila's headquarter is in Zurich, Switzerland. We currently have a number of employees working remotely from Berlin and plan to open an office there sometime in 2022. So this role is purely remote in the beginning and will transition to a hybrid in-office role in Berlin sometime next year.


Your profile & responsibilities

Join Mila as a Frontend Engineer and work as part of an agile, cross-functional product team taking ownership of our frontend.

You will collaborate with our designers to bring a great user experience to our customers and technicians while working with the latest web technologies.


Requirements

  • 2+ years experience with Javascript

  • Experience with React

  • Experience with Typescript

  • Fluent in English

  • Based in Berlin or willing to relocate there sometime in 2022

  • EU passport or work permit


Nice to Have

  • Experience with Gatsby

  • Experience with Graphql

  • Experience with Google Analytics & Google Tag Manager


Our Stack

  • React, Typescript,

  • Node.js, Gatsby, Graphql

  • Postgres, Salesforce

  • Heroku, AWS


Benefits

Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.


Apply for the job here

This job is located in Zurich, Berlin or London.

Are you looking to take on a new challenge in a creative and highly motivated team working to make an impact in the world and scale up?

At Mila, it is our mission to build the most trustworthy, reliable and convenient network of tech support that will solve any tech challenges fast. Founded in Switzerland in 2015, we’re now live in Germany, France, Austria and the UK. We fulfil this mission through cooperation with well-known partners such as Amazon, Otto, Bosch, Interdiscount, AXA, Sonos, Swisscom, and many others. Join our growing marketing team to help us grow our customer base and re-invent the way tech services are delivered.


YOUR MISSION WITH MILA

As a talented brand-to-consumer marketer with a great digital skillset, you will lead the growth of Mila’s direct customer business by creating and implementing a direct to consumer strategy that expands Mila’s direct customer audience, acquisition, retention and uptake of Mila services.

YOUR RESPONSIBILITIES

  • Develop and implement a direct-to-consumer strategy in key European markets including Germany, the UK and Switzerland, with additional markets to follow. The strategy will target growth through new customer acquisition and returning customers.

  • Build and execute a communication strategy for Mila Direct to Customer (D2C) services for all digital and offline touchpoints, with particular focus on conversion through mila.com resulting from effective audience building and footfall generation through a variety of digital and other
    channels.

  • Create marketing campaigns to increase audience size, online traffic and ultimately conversion of more service bookings, including social media, mila.com, email and direct mail. Also to develop and execute D2C campaigns which increase customer advocacy, loyalty and referral rates, such as direct promotions, loyalty and referral programs.

  • Work closely with other teams to champion Mila’s direct customers across the business and to improve their experience at every touchpoint including Customer Services, Operations, Engineering, Community Management and Commercial functions.


THIS IS YOU

  • Minimum 3-5years of experience in charge of brand/D2C marketing with a strong digital skillset within a technology-centric business

  • Fluent in German and English languages, with a good understanding of respective cultures in Germany, the UK and/or Switzerland

  • A “growth hacking” mindset, ie finding ways to achieve break-through performance with creative and alternative solutions, based on data and new techniques

  • Strong analytical skills, using data and insights to direct actions and measure performance

  • Naturally creative, with a hands-on mentality and passionate for technology and great customer experience

  • You love working in a fast-spaced and high-growth environment. You’re a team player who thrives on the energy of working with a great team


THIS IS US

  • An international team of ambitious and diverse people working towards a common goal

  • An opportunity where you can build up your skills and professional experience

  • Flat hierarchies and direct communication for a quick implementation of your ideas

  • Flexible hours and a family-like atmosphere

  • A culture where we value each other’s ideas and an entrepreneurial spirit

Ready for a new challenge? Send your CV and cover letter to [email protected]

Are you looking to take on a new challenge in a creative and highly motivated team working to make an impact in the world and scale up?

At Mila, it is our mission to build the most trustworthy, reliable and convenient network of in-home tech support that will solve any tech challenges fast. Founded in Switzerland in 2015, we’re now live in Germany, France, Austria and the UK. We fulfill this mission through cooperation with well-known partners such as Amazon, Otto, Bosch, Interdiscount, AXA, Sonos, Swisscom, and many others. Join our growing commercial to help us team to help us grow our customer base and disrupt the smart-home tech market re-invent the way tech services are delivered.


YOUR MISSION WITH MILA

As a talented commercial relationship manager with a flair for project delivery and scaling up a new business, you will successfully onboard new channel partners and work closely with existing partners to expand services and business growth, with a focus on German-speaking accounts. Mila’s channel partners include retailers, Telcos, technology brands, and other large technology-focused companies.


YOUR RESPONSIBILITIES

  • Onboard and launch new channel partners, ensuring successful pilot outcomes through effective project management and coordination between each partner’s key points of contact and internal Mila teams

  • Act as the key point of contact for your assigned accounts

  • Continuously identify opportunities to increase service offerings and booking volumes for established accounts that are assigned to you, and implement initiatives and marketing activities to grow the business with each partner.

  • Establish scaling plans with each key account, and implement initiatives through well-defined and executed project management to achieve scale-up in total service bookings. 


THIS IS YOU

  • Minimum 2-3 years of experience in account development and project management within a fast-moving, technology-centric business

  • German native and fluent in English 

  • Extraordinary interpersonal, communication and organisational skills, including handling complex partner projects with clear milestones, timeline and objectives

  • You love working in a fast-spaced and high-growth environment. You’re a team player who thrives on the energy of working with a great team. You have a pragmatic approach to find solutions and get things done

  • A “growth hacking” mindset, ie finding ways to achieve break-through performance with creative and alternative solutions, based on data and new techniques  


THIS IS US

  • An international team of ambitious and diverse people working toward a common goal

  • An opportunity where you can build up your skills and professional experience

  • Flat hierarchies and direct communication for a quick implementation of your ideas 

  • Flexible hours and a family-like atmosphere

  • A culture where we value each other’s ideas and an entrepreneurial spirit

Ready for a new challenge? Send your CV and cover letter to [email protected]


Joy Olivia Müller
Head of People & Culture

WHO IS MILA

Mila is the European leader in trusted, on-demand, tech support services. Book one of our vetted, friendly technicians in seconds to solve your tech challenge fast. Founded in Switzerland end of 2015, Mila's network of over 10,000 techies, has been helping people in the UK, France, Germany, Austria and Switzerland get the most out of their personal technology by advising on, installing and repairing their tech devices. Our Swiss attention to detail has seen over 300,000 setups and repairs happily completed with an average rating of 4.9 stars.

We're on a mission to build the most trustworthy, reliable and convenient network of tech support in the world that will solve tech challenges fast. We’re completing this mission by having trustful cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Netgear, Swisscom and many more. These companies benefit from Mila by building up a service network around their own products and services. 


WHAT YOU WILL DO

As part of the executive team, you...

  • are responsible for the management of the finance, human resources, legal, tax and insurance departments of Mila AG and its subsidiaries Mila Europe GmbH (Berlin) and Mila UK Ltd (London) 

  • will work closely with the Founder/CEO, Executive team and Mila Board to ensure Mila’s global expansion

  • prepare financial analyses to support the strategic and operational development of Mila

  • prepare business plans, budgets and forecasts and support the CEO in fundraising activities

  • manage and monitor short-term and long-term financing

  • are responsible for the continuous qualitative development of all financial processes internally and externally

  • prepare with the team weekly, monthly, quarterly, and annual financial statements in accordance with OR and IFRS with the support of external trustees and tax experts

  • are Mila’s internal interface for legal matters (general terms and conditions, contracts, etc.) and coordinates these with a network of external lawyers

  • are responsible for the Board Secretariat

  • are the data protection officer and responsible for all internal and external documents for compliance with the EU-DSGVO

  • management of internal and external processes concerning, tax, income tax and annual financial statement audits

  • are business owner of all financial matters in the Mila product mila.com



WHO YOU ARE

  • Experienced in building new business in an international, fast-paced scale-up 

  • A highly energized person who thinks big and is driven by making things real

  • Self-driven personality with a "get things done" mindset

  • Able to build and lead an international team and get into the details when needed

  • Able to work at different levels depending on the situation – strategic and operational  

  • Outside-the-box thinker when optimizing things

  • Team player

  • Walk the talk - When necessary, you pick up the phone to solve challenges



WHAT YOU WILL NEED

  • Experience in fundraising and how to build solid business cases

  • Minimum BA/BS degree in Finance or equivalent

  • 4 years of practical experience as CFO, ideally in a scale-up

  • Experience in creating relevant financial KPIs and implementing them 

  • Excellent analytics and communication skills

  • Fluent in English and German, any additional language is an advantage

  • Strong work ethic



BENEFITS

  • You are part of an ambitious and fast-growing international tech company with well-known cooperation partners like Amazon, Otto.de, Swisscom, Bosch, Netatmo, Google etc. 

  • Attractive compensation package

  • Possibility to drive and influence Mila’s international growth in existing and new markets 

  • Flat hierarchies and direct communication

  • International team based in Zurich, Berlin and London with the aim of expanding into further countries

  • Family atmosphere and start-up culture

  • Maximum opportunities to develop your skills

You want to be part of Mila’s success story? Please send us your full application.

Joy Olivia Müller
Head of People & Culture
[email protected]