Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation, or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom, and many others.
Mila's headquarter is in Zurich, Switzerland. We currently have a number of employees working remotely from Berlin and plan to open an office there sometime in 2022. So this role is purely remote in the beginning and will transition to a hybrid in-office role in Berlin sometime next year.
Join Mila as a Senior Full-Stack Engineer and work as a part of an agile, cross-functional product team taking ownership of our product from end to end. We are looking for an experienced developer that gets stuff done and has a growth mindset.
Our product
Build great new features
Continuously improve our existing product
DevOps
Be responsible for tooling to release small iterations quickly (CI / CD, testing)
Monitor and maintain what you have built
As a Senior Engineer
Be a mentor for Junior Engineers
Take ownership of larger projects
3+ years experience with Javascript
Experience with React & Typescipt
Experience with Postgres or similar
Fluent in English
Based in Berlin or willing to relocate there sometime in 2022
EU passport or work permit
Experience with Gatsby
Experience with Google Analytics & Google Tag Manager
Node.js, React, Typescript, Gatsby, Graphql
A bit of python
Postgres, Salesforce
Heroku, AWS
Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.
Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation, or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom, and many others.
Mila's headquarter is in Zurich, Switzerland. We currently have a number of employees working remotely from Berlin and plan to open an office there sometime in 2022. So this role is purely remote in the beginning and will transition to a hybrid in-office role in Berlin sometime next year.
Join Mila as a Frontend Engineer and work as part of an agile, cross-functional product team taking ownership of our frontend.
You will collaborate with our designers to bring a great user experience to our customers and technicians while working with the latest web technologies.
2+ years experience with Javascript
Experience with React
Experience with Typescript
Fluent in English
Based in Berlin or willing to relocate there sometime in 2022
EU passport or work permit
Experience with Gatsby
Experience with Graphql
Experience with Google Analytics & Google Tag Manager
React, Typescript,
Node.js, Gatsby, Graphql
Postgres, Salesforce
Heroku, AWS
Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.
This job is located in Zurich, Berlin or London.
Are you looking to take on a new challenge in a creative and highly motivated team working to make an impact in the world and scale up?
At Mila, it is our mission to build the most trustworthy, reliable and convenient network of tech support that will solve any tech challenges fast. Founded in Switzerland in 2015, we’re now live in Germany, France, Austria and the UK. We fulfil this mission through cooperation with well-known partners such as Amazon, Otto, Bosch, Interdiscount, AXA, Sonos, Swisscom, and many others. Join our growing marketing team to help us grow our customer base and re-invent the way tech services are delivered.
YOUR MISSION WITH MILA
As a talented brand-to-consumer marketer with a great digital skillset, you will lead the growth of Mila’s direct customer business by creating and implementing a direct to consumer strategy that expands Mila’s direct customer audience, acquisition, retention and uptake of Mila services.
YOUR RESPONSIBILITIES
Develop and implement a direct-to-consumer strategy in key European markets including Germany, the UK and Switzerland, with additional markets to follow. The strategy will target growth through new customer acquisition and returning customers.
Build and execute a communication strategy for Mila Direct to Customer (D2C) services for all digital and offline touchpoints, with particular focus on conversion through mila.com resulting from effective audience building and footfall generation through a variety of digital and other
channels.
Create marketing campaigns to increase audience size, online traffic and ultimately conversion of more service bookings, including social media, mila.com, email and direct mail. Also to develop and execute D2C campaigns which increase customer advocacy, loyalty and referral rates, such as direct promotions, loyalty and referral programs.
Work closely with other teams to champion Mila’s direct customers across the business and to improve their experience at every touchpoint including Customer Services, Operations, Engineering, Community Management and Commercial functions.
THIS IS YOU
Minimum 3-5years of experience in charge of brand/D2C marketing with a strong digital skillset within a technology-centric business
Fluent in German and English languages, with a good understanding of respective cultures in Germany, the UK and/or Switzerland
A “growth hacking” mindset, ie finding ways to achieve break-through performance with creative and alternative solutions, based on data and new techniques
Strong analytical skills, using data and insights to direct actions and measure performance
Naturally creative, with a hands-on mentality and passionate for technology and great customer experience
You love working in a fast-spaced and high-growth environment. You’re a team player who thrives on the energy of working with a great team
THIS IS US
An international team of ambitious and diverse people working towards a common goal
An opportunity where you can build up your skills and professional experience
Flat hierarchies and direct communication for a quick implementation of your ideas
Flexible hours and a family-like atmosphere
A culture where we value each other’s ideas and an entrepreneurial spirit
Ready for a new challenge? Send your CV and cover letter to [email protected]
Are you looking to take on a new challenge in a creative and highly motivated team working to make an impact in the world and scale up?
At Mila, it is our mission to build the most trustworthy, reliable and convenient network of in-home tech support that will solve any tech challenges fast. Founded in Switzerland in 2015, we’re now live in Germany, France, Austria and the UK. We fulfill this mission through cooperation with well-known partners such as Amazon, Otto, Bosch, Interdiscount, AXA, Sonos, Swisscom, and many others. Join our growing commercial to help us team to help us grow our customer base and disrupt the smart-home tech market re-invent the way tech services are delivered.
YOUR MISSION WITH MILA
As a talented commercial relationship manager with a flair for project delivery and scaling up a new business, you will successfully onboard new channel partners and work closely with existing partners to expand services and business growth, with a focus on German-speaking accounts. Mila’s channel partners include retailers, Telcos, technology brands, and other large technology-focused companies.
YOUR RESPONSIBILITIES
Onboard and launch new channel partners, ensuring successful pilot outcomes through effective project management and coordination between each partner’s key points of contact and internal Mila teams
Act as the key point of contact for your assigned accounts
Continuously identify opportunities to increase service offerings and booking volumes for established accounts that are assigned to you, and implement initiatives and marketing activities to grow the business with each partner.
Establish scaling plans with each key account, and implement initiatives through well-defined and executed project management to achieve scale-up in total service bookings.
THIS IS YOU
Minimum 2-3 years of experience in account development and project management within a fast-moving, technology-centric business
German native and fluent in English
Extraordinary interpersonal, communication and organisational skills, including handling complex partner projects with clear milestones, timeline and objectives
You love working in a fast-spaced and high-growth environment. You’re a team player who thrives on the energy of working with a great team. You have a pragmatic approach to find solutions and get things done
A “growth hacking” mindset, ie finding ways to achieve break-through performance with creative and alternative solutions, based on data and new techniques
THIS IS US
An international team of ambitious and diverse people working toward a common goal
An opportunity where you can build up your skills and professional experience
Flat hierarchies and direct communication for a quick implementation of your ideas
Flexible hours and a family-like atmosphere
A culture where we value each other’s ideas and an entrepreneurial spirit
Ready for a new challenge? Send your CV and cover letter to [email protected]
Joy Olivia Müller
Head of People & Culture
WHO IS MILA
Mila is the European leader in trusted, on-demand, tech support services. Book one of our vetted, friendly technicians in seconds to solve your tech challenge fast. Founded in Switzerland end of 2015, Mila's network of over 10,000 techies, has been helping people in the UK, France, Germany, Austria and Switzerland get the most out of their personal technology by advising on, installing and repairing their tech devices. Our Swiss attention to detail has seen over 300,000 setups and repairs happily completed with an average rating of 4.9 stars.
We're on a mission to build the most trustworthy, reliable and convenient network of tech support in the world that will solve tech challenges fast. We’re completing this mission by having trustful cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Netgear, Swisscom and many more. These companies benefit from Mila by building up a service network around their own products and services.
WHAT YOU WILL DO
As part of the executive team, you...
are responsible for the management of the finance, human resources, legal, tax and insurance departments of Mila AG and its subsidiaries Mila Europe GmbH (Berlin) and Mila UK Ltd (London)
will work closely with the Founder/CEO, Executive team and Mila Board to ensure Mila’s global expansion
prepare financial analyses to support the strategic and operational development of Mila
prepare business plans, budgets and forecasts and support the CEO in fundraising activities
manage and monitor short-term and long-term financing
are responsible for the continuous qualitative development of all financial processes internally and externally
prepare with the team weekly, monthly, quarterly, and annual financial statements in accordance with OR and IFRS with the support of external trustees and tax experts
are Mila’s internal interface for legal matters (general terms and conditions, contracts, etc.) and coordinates these with a network of external lawyers
are responsible for the Board Secretariat
are the data protection officer and responsible for all internal and external documents for compliance with the EU-DSGVO
management of internal and external processes concerning, tax, income tax and annual financial statement audits
are business owner of all financial matters in the Mila product mila.com
WHO YOU ARE
Experienced in building new business in an international, fast-paced scale-up
A highly energized person who thinks big and is driven by making things real
Self-driven personality with a "get things done" mindset
Able to build and lead an international team and get into the details when needed
Able to work at different levels depending on the situation – strategic and operational
Outside-the-box thinker when optimizing things
Team player
Walk the talk - When necessary, you pick up the phone to solve challenges
WHAT YOU WILL NEED
Experience in fundraising and how to build solid business cases
Minimum BA/BS degree in Finance or equivalent
4 years of practical experience as CFO, ideally in a scale-up
Experience in creating relevant financial KPIs and implementing them
Excellent analytics and communication skills
Fluent in English and German, any additional language is an advantage
Strong work ethic
BENEFITS
You are part of an ambitious and fast-growing international tech company with well-known cooperation partners like Amazon, Otto.de, Swisscom, Bosch, Netatmo, Google etc.
Attractive compensation package
Possibility to drive and influence Mila’s international growth in existing and new markets
Flat hierarchies and direct communication
International team based in Zurich, Berlin and London with the aim of expanding into further countries
Family atmosphere and start-up culture
Maximum opportunities to develop your skills
You want to be part of Mila’s success story? Please send us your full application.
Joy Olivia Müller
Head of People & Culture
[email protected]