Open positions at Mila
We are looking for a Strategic Growth Manager responsible for our technician network in Europe. The role is based in Berlin.
Who we are
Mila is a digital on-demand tech support platform, founded in Switzerland end of 2015, Mila's network of over 10,000 techies, has been helping people in the UK, France, Germany, Austria, and Switzerland get the most out of their personal technology by advising on, installing, and repairing their tech devices. We're on a mission to build the most trustworthy, reliable, and convenient network of tech support in the world that will solve your tech challenges fast. We’re completing this mission by having trustful cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Sonos, Swisscom, and many more. These companies benefit from Mila by building up a service network around their own products and services. Inspiring - isn’t it?
What you will do
As part of the operation department, you are responsible for:
Selling Mila Service portfolio to technicians and building up the Mila technician network on mila.com in several countries
To analyze in which region how many technicians are needed (analytics)
Providing the required number of technicians in each country/region and build the required capabilities
Evaluating suitable channels (digital & non-digital) to achieve the acquisition growth targets
Keeping constant dialogue with our technicians, understand their requirements and to keep them engaged
Making sure our customer satisfaction stays on top (Net Promoter Score, 5-star rating)
Providing feedback to the product team about new requirements for the onboarding process and technician workflow
Providing regular news and product updates to technicians and encourage them to use Mila regularly
Implementing measures to ensure the engagement and activities of technicians
Leading the Partner Management Team
Besides this, you will work closely with the Founder, Operations, Marketing, and Product Teams
Who you are
You are a very ambitioned sales and marketing person, who wants to write the next chapter in a fast-growing scale-up
You are experienced in working in international markets especially the UK and Germany
You have an analytical mindset and your actions are KPI based
You have an outgoing personality and enjoy connecting with people
You are not above picking up the phone and calling potential technicians
You have excellent relationship building skills an “I know how to sell” attitude
Hands-on mentality paired with a "get things done" mindset
You think out of the box on how to improve things and finding new ways to results
Familiar with terms such as community engagement, loyalty, benchmarking, cost per acquisition, and ROI
Passion and drive in order to help meeting KPI's and sales targets
What you will need
Minimum BA/BS degree in economics, marketing, statistics, finance, or equivalent practical experience
2 years of experience in sales, online marketing, business analytics or in a community management position
Excellent analytics, communication and networking skills
Strong communication skills in English and German, any additional language is a big advantage
Demonstrated leadership of leading initiatives and projects at your organization
Strong work ethic
Bonus points
Excellent excel skills and SQL knowledge
What you can expect
A fast-growing international tech company with well-known global partnerships, where your work makes an impact on our growth
A quarterly feedback and review process for personal development. We use “
” for company goals
Learning and development opportunities on the job and through conversations with your manager
Various opportunities to connect with colleagues, formally and informally, digitally or in person, through regular team events, company get-togethers, and partnership events with other companies and local organizers
You can drive Mila to new markets and strengthen in existing markets
Flat hierarchies and direct communication for a fast realization of your ideas
An international team with 10 nationalities located in Zurich and Berlin and a family atmosphere in our offices with English as our company language
Maximum flexibility and lots of opportunities to develop your career
Do you want to be part of taking Mila to the next level? Then please send your application in English to [email protected]:
CV, Motivation Letter & Work Certificates
About Mila
Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has helped people in Great Britain, France, Germany, Austria and Switzerland to get the most out of their technical devices. Our Swiss attention to detail has successfully completed over 200,000 repairs and setups with an average rating of 4.88 stars.
We are on a mission to build the most trusted, reliable, and convenient network of technical support in the world. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto.de, Bosch, AXA, Sonos, Swisscom and many others. These companies benefit from Mila by building a service network for their own products and services.
Your profile
You love to offer customers professional help and an exceptional service experience through a variety of channels. Ideally, you have experience in looking after customers or other stakeholders and have already gained experience in customer service. You possess strong communication skills in German, French and Italian. Your comprehension helps you to quickly get involved in new situations and framework conditions and to master them successfully. Together with your empathy and humor, you keep a cool head and your positive attitude even in hectic situations transfers this to the entire team.
Your tasks as a Service Hero
Support inquiries from our customers and service partners via phone, email and chat
Advise our customers in the selection of the right service package
Mediate orders within our service partner network
Process complaints and implement suitable solutions
What Mila offers
We offer you the opportunity to be part of a fast-growing, goal-oriented, international company based in Zurich and Berlin, which is already active in several countries across Europe. We offer you the opportunity to expand your managerial skills and give you the opportunity to lead an international team. You'll benefit from attractive employment conditions, a family atmosphere in our offices with modern forms of work and infrastructure. In addition, our direct communication channels ensure good ideas can be implemented quickly. We focus on developing the strengths of our employees and offer the opportunity to grow and learn across different departments. If we have sparked your interest in becoming part of the Mila family, apply now!
Interested?
Contact us directly.
About Mila
Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation, or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom, and many others.
Your Profile
Join Mila as a Senior Full-Stack Engineer and work as a part of an agile, cross-functional product team taking ownership of our product from end to end. We are looking for an experienced developer that gets stuff done and has a growth mindset.
Responsibilities
Our product:
Build great new features
Continuously improve our existing product
DevOps:
Be responsible for tooling to release small iterations quickly (CI / CD, testing)
Monitor and maintain what you have built
As a Senior Engineer:
Be a mentor for Junior Engineers
Take ownership of larger projects
Requirements
3+ years experience with Javascript
Experience with React & Typescript
Experience with Postgres or similar
Fluent in English
Based in Zurich or willing to relocate (this is an on-site role)
Swiss or EU passport/permit
Nice To Have
Experience with Gatsby
Experience with Google Analytics & Google Tag Manager
Our Stack
Node.js, React, Typescript, Gatsby, Graphql
A bit of python
Postgres, Salesforce
Heroku, AWS
Benefits
Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.
This is an on-site job in Zurich.
Apply for this job here
About Mila
Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom and many others.
Your Profile & Responsibilities
Join Mila as a Frontend Engineer and work as part of an agile, cross-functional product team taking ownership of our frontend.
You will collaborate with our designers to bring a great user experience to our customers and technicians while working with the latest web technologies.
Requirements
2+ years experience with Javascript
Experience with React
Experience with Typescript
Fluent in English
Based in Zurich or willing to relocate (this is an on-site role)
Swiss or EU passport / permit
Nice To Have
Experience with Gatsby
Experience with Graphql
Experience with Google Analytics & Google Tag Manager
Our Stack
React, Typescript,
Node.js, Gatsby, Graphql
Postgres, Salesforce
Heroku, AWS
Benefits
Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.
This is an on-site job in Zurich.
About Mila
Mila is the European leader in trusted on-demand technical support. Book one of our certified, friendly technicians within seconds to quickly solve your technical challenge - be it for advice, installation, or repairs. Mila's network of over 10,000 technicians was founded in Switzerland in 2015 and has successfully completed over 200,000 repairs and setups in Europe. We fulfill this mission through trusting cooperation with well-known partners such as Amazon, Otto, Bosch, AXA, Sonos, Swisscom, and many others.
Your Profil
Join Mila as a Product Owner and work as a part of an agile, cross-functional product team taking ownership of our product from end to end. Be in charge of our product backlog and be in the central point of coordinating between UX Designers and Engineers and internal and external stakeholders.
Responsibilities
Figure out and clarify business needs with internal stakeholders
Plan product integrations with existing and new enterprise partners
Together with UX Designers research and determine the needs of our customers
Together with UX Designers and Engineers figure out the MVP of new features and how to iterate afterwards
Be in charge of and prioritize our product backlog and roadmap in a fast-paced environment
Requirements
Experience being the Product Owner of a customer-facing web application
Excellent communication skills and the ability to coordinate with multiple stakeholders
Technical enough to be able to break down stories with engineers
Ability to see things from the point of view from our customers as well as the business side
Experience with agile development practices like Scrum and Kanban
Being self-driven, taking ownership and having strong organizational skills
Fluent in English
Based in Zurich or willing to relocate (this is an on-site role)
Swiss or EU passport/permit
Nice To Have
Growth mindset
Experience with data driven development
Experience with Google Analytics and/or SQL
Benefits
Become part of a fast-growing VC-backed startup/scaleup that is already active in several markets across Europe. Join a young, small, international company where you aren't a small cog in a large machine, but have influence in what we are doing and how we work and grow your responsibilities alongside the growth of the company.
This is an on-site job in Zurich.
Apply for this job here